![]() ![]() Causing me to pay $600 for a worthless wax ring! I don't trust them and would never do business with them! It was their mistake yet they wanted to charge me to fix it! I tried posting a review on their website but since it has to be "reviewed" it didn't make it to the site, they only post the good reviews, and no negatives! They only correspond through e-mail so be aware of that as well! Buy your beautiful ring else where, unless you have an unlimited budget and if you do, then you do better getting diamonds!Īs a long-time, satisfied Moissanite owner and customer, I purchased a lovely $200 ring from at the end of December, 2013. Then the company refused the shipment, causing it to be returned to sender. It really added insult to injury.ĭON'T WASTE YOUR TIME OR MONEY! I was in the process of purchasing a $5500 dollar ring from them! They sent me a wax mold of the ring to approve the design and size! They forgot to mention that this wax mold would cost me $600! I ordered the ring in a size 5.5 the same size as my class ring! They made the mold in a size 5 I couldn't even get it over my knuckle, I called them and even showed them e-mails of their mistake, they told me it would cost another $600 to redo the mold! I decided to cancel my order, they told me they would issue a full refund for the mold if I sent it back, so I did at my expense with delivery confirmation and packaged it really well in a big box and had the delicate wax mold in a small jewelry box had the post office stamp fragile on the box and put a sticker that said fragile all the way around it. I told, as an FYI and to see if their quality control was interested in this abysmal product and their reply was snarky and dismissive. Thier sales policy is that "All International sales are final" So I'm stuck with this thing. The ring is of terrible quality, the stone was about to fall out! See it here: UPDATE: I finally received the ring, once Moissanite, com had finally figured out they did actually have the ring in stock, international shipping was relatively fast. Oh, and the ring is still showing as "in stock" for the next unsuspecting customer to go through this ordeal. Now I'm $4000 out of pocket until the paypal reverses, I'ved missed the 25% off sale and don't have the ring I wanted. When I pointed out how ridiculous it is that the company selling the ring doesn't know if they even have the item to sell the point got through. I chatted with Khalilah on and "They don't have access to international orders, contact the checkout company". I paid for an engagement ring during a 25% off sale and received an email two days later from GlobalShopex (the international checkout company use) saying the item was out of stock. I requested a refund due to lost confidence they could complete my order. My assumption was correct, not only did I not get the item there would be no item sent. March 31, emailed "Monique Williamson" and questioned the refund via paypal, I assume since there was no further detail the order was still stalled. I was assured I would be taken care of March 30, I received a refund of $40 for shipping with no explanation? Phone call from "Monique Williamson" and an email. March 30, Nothing 1.5 hours via live chat. ![]() No reply via direct email and phone call. Assured an item would be shipped and tracking info would be provided no later than March 26. Informed over sold March 25, Live chat and Phone call. March 18, live chat asking for order update. I doubt this is an isolated case considering the pattern that has been set. I have had to be proactive and call or use live chat which takes a painful amount of time to get help. ![]() I have ordered several different items, never receiving tracking/shipping information on any of them. I also would like to point out the companies communication to the customer is lacking. I believe I have been more than understanding and patient with the handling of this order. These earrings were intended as a gift to be handed over on March 27, the reason I made the purchase well in front of your listed lead time. All I asked for was a tracking number once the item was sent. I also received an email from "Monique Williamson" stating the same. I was once again assured a replacement item of equal or greater CTW would be sent and arrive at my residence by March 26,2015. So I waited the another week, contacted live chat to find nothing had been sent or moved on this order again. I was assured a very similar item would be shipped in its place. After a week I contacted the live chat to get an update on the order, only to find out the item had been oversold. I made the online purchase on March 10,2015. ![]()
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